Support

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Payment options may vary based on your location.

Sales tax may be applied to your order based on your shipping address and local tax regulations. The final sales tax amount will be calculated during checkout.

Yes, we offer international shipping. Shipping costs and delivery times vary by destination. Please refer to our Shipping Policy for more details.

Yes, during checkout, you can enter a separate shipping address from your billing address. Please ensure both addresses are accurate to avoid delays or issues with delivery.

We do not offer direct exchanges. The fastest way to receive the item you want is to return the original purchase and place a new order separately.

We do not offer price adjustments for items that go on sale or promotions after your purchase has been completed.

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number on our website or the carrier's website.

To cancel or modify your order, please contact us immediately at support@tengusto.com. We'll do our best to accommodate your request, but orders that have already shipped cannot be canceled.

You have 30 calendar days from the date of receipt to return an item. It must be unused, in its original packaging, and include the receipt or proof of purchase. Certain items like perishable goods, custom products, and sale items are non-returnable.

Yes, certain items cannot be returned, including perishable goods, custom products (such as personalized items), beauty and health are products, and hazardous materials. Sale items and gift cards are also non-returnable.

To start a return, please contact us at support@tengusto.com . We'll provide you with a return shipping label and instructions.

Once we receive and inspect your return, we'll notify you of the status. If approved, refunds are processed within 10 business days to your original payment method. Please note, processing times by your bank or credit card company may vary.

If your package is lost or delayed in transit, please contact us immediately. We'll work with the carrier to track your shipment and resolve the issue as quickly as possible.

If shipping to the EU, you have the right to cancel or return your order within 14 days of receipt, without justification. The item must be unused, in its original condition, and include proof of purchase.

Our Privacy Policy and Terms of Service are available on our website. You can access them using the links provided here or go through the footer links.

We prioritize the security of your payment information. Our website uses secure encryption technology (SSL) to protect your data during transmission. We do not store credit card details after the transaction is completed.

For any other questions or assistance, please reach out to us at support@tengusto.com. We're here to help!

We welcome your feedback! You can leave a review on our product pages or contact us directly. Your input helps us improve our products and services.